Frequently Asked Questions

To book, please:

1. Browse our collection and open the outfit you love.
2. Choose your start and end dates on the calendar — dates that are already booked can’t be selected.
3. Add it to your bag and check out.
4. The vendor reviews your booking. Once it’s approved, you’ll get a message in your inbox.
5. Collect or receive your outfit, wear it, and return it by your end date.

Try-ons are optional and depend on each vendor’s policy. Some offer in-person fittings, while others may not. Please check the listing details or contact us directly to confirm.

Try to book your outfit at least 1–2 months before your event to ensure availability and delivery on time.

• Cancellations must be made at least one month prior to your event for a full refund.
• Cancellations made within one month of your event are non-refundable.

Please be organised when booking to avoid disappointment — many of our items are in high demand!

Each item has a different bond amount, which acts as security in case of damage or late returns.

• Your bond will be refunded once the item is returned in its original condition.
• If your garment requires dry-cleaning, the cleaning cost will be deducted from your bond.
• Any permanent damage (such as stains, tears, or alterations) will result in a full reimbursement of the recommended retail price.

Once your item has been checked and approved as returned in its original condition, your bond will be refunded to your nominated account.

Please allow up to 5 business days for the bond to be processed.

Contact us immediately. We’ll review the situation and let you know the next steps.

Please do not attempt to repair or clean the garment yourself.

Damage includes (but is not limited to):

• Tears or rips
• Stains that can’t be removed
• Missing embellishments
• Alterations or changes to the garment’s fit

Garments must be returned within 2 days of your event.

Late returns affect other customers’ bookings — so late fees will apply - please read Ts and Cs

If you’re posting your return, it must be shipped the day after your event.

We can’t stress how important it is to return on time.

You can either:

• Post it back the day after your event, or
• Drop it off in person (if applicable)

No, please don’t wash or dry-clean the garment. We’ll handle all the cleaning ourselves.

We’re not just a rental business — we’re a movement to give clothes a second life and give back to the community.

We regularly organise fundraisers, with all proceeds going towards charities that support education, women’s shelters, and food programs.

10% of our profits are donated to a charity of our choice, changing every few months depending on which country or cause we’re focusing on.

Renting allows you to:

• Save money
• Reduce fashion waste
• Give your outfit another moment to shine

Absolutely! We love expanding our collection and community.

If you’d like to rent out your own pieces through Ek Din, DM us for more details.

How to become a vendor